Terms & Policies

 

GROUP CLASS AND INDIVIDUAL SESSION REGISTRATION POLICIES

  • Private and Semi-Private appointments may be made via phone a minimum of 12 hours in advance.

  • Registration for Pilates Studio Classes may be done through our online scheduling system up to 12 hours prior to the class, or by phone with the Instructor if within the 12 hour window.

  • Registration for On The Mat Classes may be done through our online scheduling system up to 2 hours prior to the class, or by phone with the Instructor if within the 2 hour window.

  • A single class or class package purchase and pre-registration are required for all group classes.

  • All classes and sessions are a maximum of 55 minutes long unless specified otherwise on the schedule.

  • Please arrive 5-10 minutes prior to your scheduled class or session time.

CANCELLATIONS / REFUNDS

  • Please provide 12 hour notice for all appointment cancellations or modifications. Schedule changes made within 12 hours will result in a charge to your account as if you had attended the appointment.

  • All group class, private, and semi-private individual and package purchases are not refundable.

  • All class and session single and package purchases expire 6 months from the date of purchase and any unused sessions at the end of the expiration period are forfeited.

GENERAL STUDIO INFORMATION

  • Our New Client Agreement and Heath Intake Form are available online and can be filled out here electronically prior to your first visit. If you do not complete the forms online, please arrive 10 minutes early for your class or session to fill them out at the studio.

  • All classes and sessions are practiced barefoot or in socks. We highly recommend choosing grip socks. Toesox brand grip socks are available for purchase at the studio.

  • Wear comfortable clothes that you can move in easily avoiding oversized clothing particularly wide-leg pants and shorts.  For men, basketball style shorts are appropriate when combined with a bike short under layer. 

  • All equipment and props are provided for you at the studio. Feel free to bring your own as well as water in a spill proof container or bottle.

  • Please do not wear perfume, cologne, or heavily scented lotions or oils as a courtesy to others sharing the space.

  • Please let the Instructor know prior to class if you are experiencing any discomfort, stress, or strain in your body, if you have any injury, or other conditions like dizziness or shortness of breath.

  • Please turn all cell phones and electronic devises to silent upon entering the studio and leave them in the waiting area with your other belongings. In cases of emergency, your phone may be kept nearby if placed on vibrate.